Summary
The Customer Service position requires a candidate with strong communication skills in English, data entry proficiency, and excellent phone etiquette. The ideal candidate should also possess multilingual abilities, sales experience, and the ability to upsell products or services. Additionally, relevant skills such as outbound calling and analysis skills are beneficial for this role. The primary responsibilities include providing exceptional customer service, resolving inquiries efficiently, and promoting customer satisfaction.

Job Responsibilities (but are not limited to the following):

• Provide proactive superior support to external customers and business partners by resolving a wide variety of issues and requests via phone and email.
• Assist customers with all aspects of an order life cycle and look to maximize sales opportunities.
• Take ownership of the customer interaction and provide follow up to confirm that all of their concerns have been addressed.
• Perform all customer support duties as needed to ensure that task are resolved within the department service level agreements
• Maintain customer records by updating account information after every interaction
• Meet the department productivity goals in a high paced work environment

Required Experience:

• Excellent customer service skills with the ability to use judgment and tact with customers.
• Excellent phone and email etiquette with effective verbal and written skills.
• Ability to learn quickly, highly organized, able to multitask and work independently in a fast paced and changing environment.
• Strong interpersonal skills, flexible, professional, easy to get along with, must be punctual and enthusiastic.
• Strong ability to troubleshoot and solve issues
• 2 years’ experience in customer or call center interactions

Job Type: Full-time

Pay: $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Vision insurance

Experience level:

• 1 year

Shift:

• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Work Location: In person